We encourage you to read this Statement before using our website. By using the website, you agree to the terms of this Statement. If you do not agree with the contents of this Statement, please do not use the website.
CVHCare™ (“CVH,” “we,” “us”) shares the concerns of visitors (“individual”, “users”, “you” “your”) to our publicly accessible website that links directly to this Privacy Statement (the “Statement”) about the protection of the information you provide online. However, in order to conduct business in this increasingly electronic economy, the collection of personal information is often necessary and desirable. It is our goal to balance the benefits of e-commerce with the right of users to prevent any misuse of their personal information.
You can visit our site without divulging any personal information. However, there are areas of this site that require this information to complete customized functions, and may not be available to those choosing not to reveal the information requested. Your response to these inquiries is strictly voluntary.This Statement describes our practices regarding the privacy of information that we collect online through the website, which is hosted and operated within the United States.
This Statement does not govern the collection of information through any other website, or by any other means, including collection of information by any subsidiaries, sponsors or affiliated companies (“Affiliated Entities”).
This Statement applies ONLY to the information collected on the general CVHCare™ website (www.cvhare.com) through the “Request Additional Information” and “Join Our Team” functions.
CVH use and disclosure of certain information may be subject to the requirements of the Health Insurance Portability and Accountability Act of 1996, commonly referred to as HIPAA, as amended by the Health Information Technology for Economic and Clinical Health Act ("HITECH Act"). Any information that you voluntarily submit to us via this website that constitutes "Protected Health Information," as defined by HIPAA, is subject to HIPAA and HITECH. The term Protected Health Information (“PHI”) refers to personally identifiable information about your past, present or future physical or mental health or condition, the provision of health care to you or the past, present or future payment for such care. If any information a visitor voluntarily provides on this website constitutes PHI, then the following practices will apply. CVH is committed to protecting the privacy of users PHI which is in our possession, and only using and disclosing your PHI as necessary to providing you with information, services, products or as required by law.
General HIPAA Information
This section will provide you with general information, which is consistent with the requirements of the Privacy Rules of the Health Insurance Portability and Accountability Act (“HIPAA). As a health care provider, we are committed to meeting the requirements of the law and maintaining the privacy of all users Protected Health Information (“PHI”), and to providing you with information regarding legal duties and our privacy practices relating to your PHI.
The HIPAA Privacy Rules mark this nation’s first set of comprehensive standards to ensure patient privacy and confidentiality. We, as a health care provider, are subject to the requirements of the HIPAA Privacy Rules. Equally, or perhaps more importantly, we are committed as an organization to continually strive to act consistently with the underlying purpose and philosophy of the HIPAA Privacy Rules – to properly safeguard and protect from improper disclosure health information that either identifies you or can be reasonably used to ascertain your identity, and which is maintained or transferred to another party in electronic or other form. This information is referred to as Protected Health Information (“PHI”).
Uses/Disclosures of PHI Related to Communication Follow-Up, Services, or Health Care Operations
The law permits us to use and/or disclose PHI to carry out communication follow-up with users regarding care or service, and other health care operations. When we disclose PHI information, we work to only disclose that PHI which is minimally necessary to ensure proper and timely service and/or follow-up.
An example of when we might use/disclose your PHI for communication purposes is when the medical/health information you provided on the “Request Additional Information” form is needed by another CVH professional to properly discuss services, insurance and answer your questions.
Uses/Disclosures of PHI When An Authorization Is Not Required
In some cases, the law permits us to use and/or disclose PHI without requiring you to sign an Authorization. In many cases, these types of uses and/or disclosures are permitted to promote the government’s need to ensure a safe and healthy society. In other cases, the law does not require an Authorization because it would be impracticable to require an Authorization. The law also permits us to use/disclose PHI for certain specific purposes, where we are not required to obtain your advance written Authorization. Whenever doing so, we are committed to ensuring that we meet the necessary prerequisites before using/disclosing your PHI for those purposes, and to not use/disclose more of your PHI than is otherwise required/permitted under the law.
The law recognizes that there are certain instances where using and/or disclosing PHI, without first requiring an Authorization, would not unduly intrude upon a user’s rights to privacy and confidentiality, and where it would be too administratively burdensome to require an Authorization. An example is when the use and/or disclosure of PHI is made would be to the user (himself or herself), or to a personal representative of the user (family member or physician) inquiring about services, products or information.
There are several types of instances where the law permits us to use/disclose PHI in good faith, and consistent with the requirements of the HIPAA Privacy Rules and other laws. Sometimes, emergency circumstances may dictate our need to use/disclose PHI without obtaining an Authorization, to avert communicable or spreading diseases; for public health activities; for federal intelligence, counter-intelligence and national security purposes; to properly assist law enforcement to carry out their duties; when a judge or administrative tribunal order the release of such PHI; to help apprehend criminals; to assist armed forces personnel and operations; for military service, veterans affairs separation/discharge matters; for coroner/medical examiner purposes; for health oversight purposes (such as when the government requests certain information from us); to assist victims of abuse, neglect or domestic violence; for FDA-related purposes; for certain health and safety purposes; to help determine veterans eligibility status; to protect Presidential and other high-ranking officials; and to correctional institutions/law enforcement officials acting in a custodian capacity.
In those cases, although an Authorization is not required, we will attempt to provide you with the opportunity to verbally or otherwise agree/object to the use/disclosure, to the extent required by the HIPAA Privacy Rules.
Uses/Disclosures When An Authorization Is Required
For other types of uses and/or disclosures of PHI, the law requires us to obtain what is known as an Authorization. An Authorization can be revoked by you at any time, as long as we have not already reasonably relied on it to make a particular use and/or disclosure.
Information CVH Gathers Through the Site
We may gather two basic types of information through the website: “Personal Information,” or information, from which an individual can be identified, and “Aggregate Information,” or information from which an individual cannot be identified.
I. Aggregate Information - When you visit and interact with the website, CVH and third parties with whom CVH has contracted to provide services to CVH, may collect anonymous information from three sources: (a) server log files, (b) cookies, and (c) “pixel tags.”
a. Server Log Files: Your Internet Protocol (IP) address is an identifying number that is automatically assigned to your computer by your Internet Service Provider (ISP). This number may be identified and logged automatically in our server log files whenever you visit the website, along with the time(s) of your visit(s) and the page(s) that you visited. We may use the IP addresses of all users to calculate website usage levels, to help diagnose problems with the website servers, and to administer the website. We may also use IP addresses to communicate with or to block access by users who fail to comply with our Terms & Conditions. Collecting IP addresses is standard practice on the Internet and is carried out automatically by many websites.
c. Pixel Tags: The website may use so-called “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “Pixel Tags”) to compile aggregate statistics about website usage and response rates. Pixel Tags allow us to count users who have visited certain pages of the website, to deliver branded services, and to help determine the effectiveness of promotional or marketing campaigns.
II. Personal Information - You are not required to register or provide information in order to access our website, though certain functionalities (such as our “Request Additional Information” feature) may require personal information. We collect personal information from you only when you voluntarily provide it to us. Personal information may include contact information, such as your name, postal address, telephone numbers, email address, as well as health information you voluntarily provide.
Use and Disclosure of Information CVH Gathers Through the Website
Personal Information - We may use your Personal Information in any of the following ways:
a. Communications. We encourage users to contact us with questions and comments. Personal information may be used in order to respond to your questions and comments.
b. Business Purposes. We may also use your personal information for internal business purposes, such as analyzing and managing our businesses. The personal information you provide through the website may be combined with other information you provide to CVH (via online or offline means), with demographic information and other information that is publicly available, or with other information about you that CVH may otherwise obtain online or offline.
c. Follow-Up Communications. From time to time we may (but shall not be obligated to) use your personal information to email you important information regarding changes to the website, policy updates, services offered or business material. This information may be of interest to you, but you may opt out of receiving these communications.
d. Third Party Service Providers. We work with third parties who provide services, including website hosting, data analysis, business services, and other administrative services. We may share your personal information for the purpose of enabling these third parties to provide CVH with such services.
e. Miscellaneous. We may disclose your personal information if we are required to do so: (i) by law; (ii) to comply with legal process or governmental requests; (iii) to enforce our Terms & Conditions; (iv) to protect our organization; (v) to protect the rights, privacy, safety or property of CVH, you or others; and (vi) to permit us to pursue available remedies or limit the damages that we may sustain.
Aggregate Information. We analyze Aggregate Information in order to enhance website security and track the popularity of certain pages of the website, the success of our online notifications, traffic levels on the website and other usage data, all of which helps us to provide content tailored to your interests, improve the website and related services, and to otherwise enhance your experience on the website. We may share Aggregate Information with Affiliated Entities and other third parties.
Important Notes Regarding Our Privacy Practices
Special Note for Parents. CVH takes seriously its obligations under the Children’s Online Privacy Protection Act concerning the collection of personal information from individuals under the age of thirteen (13). The website is not directed at children and we request that children under the age of 13 not provide personal information through the Site.
Security. We have security measures and tools in place to help protect against the loss, misuse, and alteration of the information under our control. No method of transmitting or storing data is completely secure. As a result, although we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through or in connection with the website. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your computer has been compromised), you must immediately notify us of the problem by contacting our Corporate Office at 1.877.284.2638. Physical mail notification will delay the time it takes for us to respond to any issues or problems.
Assignment. We reserve the right to transfer any and all information that we collect from users of the website to a third party in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of CVH assets.
Updating Your Information and Contacting Us
CVH has procedures in place to keep your personal information accurate, complete and up to date for the purposes for which it is collected and used. You may review the information we have collected and where appropriate you may request that it be corrected. We also provide you with several options for reviewing, correcting, updating or otherwise modifying information you have previously provided:
1. You may email us at:
2. You may call us at 1.877.284.2638
3. You may send mail to the following postal mail address: CVHCare, Attn: Chief Human Resource Officer, 39 Beta Court, San Ramon, CA, 94583
Please clearly indicate the information that you wish to review or have changed. We will endeavor to comply with your request as soon as reasonably possible. If we are unable to grant your request with respect to any of your rights outlined in this Statement, we will notify you in writing as to why we are not able to agree to your request. Please note that despite any removal of or change to personal information requested there also may be residual information that will remain within our databases and other records, which will not be removed or changed. We cannot honor any requests that make your PHI inaccurate or alter your treatment, payment or our health care operations or other instances provided by law.
From time to time, we may ask you to indicate whether you are interested in receiving, phone calls, emails and other information from CVH. If you elect to receive these communications, we will occasionally send you information that match your requests.If at any time you wish to stop receiving these communications from us, please just let us know by emailing, calling or writing to us using the contact information listed above or by using the “Contact Us” function of the website. Please indicate that you wish to stop receiving communications from CVH. In addition, we will never disclose your personal information to third parties, including CVH subsidiaries, for external direct marketing purposes.
The website includes a link to our career opportunities section, which contains information on what it’s like to work for CVH, current vacancies and methods for applying for jobs. Any personal information submitted through this portion of the website or to the email addresses listed will be governed by Human Resources Administrative Policies & Procedures. Please contact our Human Resources department directly for additional information. 1.877.284.2638
Changes to this Policy
We reserve the right to change this Statement, and any of our policies or procedures concerning the treatment of information collected through the website, without prior notice. You can determine when this Statement was last revised by referring to the date noted at the bottom of this document. Any changes to our Statement will become effective upon posting of the revised Statement on the website. Use of the website following such changes constitutes your acceptance of the revised Statement then in effect. We encourage you to bookmark this page and to periodically review it to ensure familiarity with the most current version of our Statement.
This Statement represents the sole, authorized statement of CVH’s practices with respect to the collection of personal information through the website and CVH’s use of such information. Any summaries of this Statement generated by a third party shall have no legal effect, will not bind CVH, shall not be relied upon in substitute for this Statement, and neither supersede nor modify this Statement.
Date Published: August 31, 2012
Date Revised: January 16, 2019