Terms & Conditions

At CVHCare™, we are committed to providing patients and users of this website with authoritative and reliable information. To achieve our goal of providing online information that is thorough, well-written, accurate, up-to-date, and unbiased, we have developed a rigorous set of ethical and editorial standards and processes.

This service, including all of its content, look and feel, databases, domain name (collectively referred to as “website”) is owned and maintained by or for CVHCare™ a California for-profit home health agency, which hereinafter collectively referred to as “CVH”, in addition to “we”, “us”, or “our”. The term “you” or “your” refers to viewers or users of this website.

Services Provided Through This Website

This section describes how information provided through this website is selected, reviewed, and updated and what the role of this website in providing information. If you have any questions, suggestions, or comments, please contact our Human Resources department at Trisha.Bingham@CVHCare.com.

This website provides information, not medical advice. The information and online services we provide through this website are not meant to replace the advice and care you receive from your physician or other health care professionals. The “Request Additional Information” section of the website is not reviewed or moderated by a healthcare professional. Unless specifically stated otherwise, online forms or referral forms are made available through this website as a convenience to you and will not be reviewed by a healthcare professional.

We hope that this information will help you to be better able to participate in making informed decisions about your care. The resources, data submission forms, and other means of communication provided through this website are for non-urgent purposes only. This website is not a substitute for appropriate professional medical treatment or diagnosis. If you are not sure what type of care you need, please call your personal physician.

Do not attempt to access emergency care through this Service. If you think you have a medical or psychiatric emergency, call 911 or go to your nearest hospital.

Content Selection and Credibility

Topics to be covered, their emphasis, and placement on the site are determined by our service content team.

Whether produced by CVH or licensed from outside sources, our site will contain information that we believe to be credible and up-to-date. We encourage you to submit any comments or concerns you have about any information contained on this website by contacting our Human Resources department at Trisha.Bingham@CVHCare.com.

Where Our Information Comes From

The information on this website is either:

  • authored or produced by CVH leadership or healthcare professionals
  • licensed from reviewed and approved outside sources

Resource Links

To provide you with additional resources, this website may contain hyperlinks to non-CVH services. However, unless stated otherwise, providing an external link does not imply it may be of benefit to you or that it is formally endorsed by CVH. We will make reasonable efforts to ascertain that linked sites abide by appropriate ethical standards of conduct. While we do select the sites we link to with care, we do not vouch for or assume responsibility for the material contained on those sites.

When you do choose to link to an external site, you will be clearly advised that you are exiting our site.

External websites to which we provide a link must meet all of the following criteria:

  • The service is provided by an organization known to CVH
  • It offers relevant products, services, and/or information
  • The information on this site meets our standards for thoroughness, accuracy, relevance, and timeliness

We reevaluate all external websites to which we link at least annually.

Updating Our Policy

As the types of health and medical information we produce and review undergo change, we will update this policy. The date of the most recent update will be clearly posted at the end of this policy. We encourage you to periodically reread this policy, to see if there have been any changes to our policies that may affect you.

Vendor Relationships

We will clearly disclose on the site any significant business relationships between CVH and other organizations mentioned on our site. We will make reasonable efforts to determine that companies that provide content or services for this website abide by appropriate ethical standards of conduct.

Conflict Of Interest

To keep our information as free from bias as possible, we require all CVH authors, editors, moderators and other content contributors to this website to disclose any potential conflicts of interest they may have. Possible conflicts of interest include financial relationships or other affiliations with businesses or organizations that promote or sell products or services that are the subjects of the information being considered. If such conflicts of interest exist, or if there would be a reasonable perception by the public that a conflict of interest could exist, the person would be excluded from contributing to that particular topic.

Advertising Policy

This website does not accept payment for advertising from any source not affiliated with CVH.

Product Sales Policy

Any information promoting a product or service that is offered for sale via this website will be clearly identified as marketing information.


This section describes how we protect your privacy as a user of this website; not as a patient. If you are a patient of a CVHCare™, you have other rights with respect to data within a designated record set, which is a term defined under the Health Insurance and Portability and Accountability Act of 1996 (“HIPAA”). For a more complete description of a patient’s rights under HIPAA, please contact us at 1.877.284.2638.

Website Privacy Statement

We do not sell or rent personal information received through the “Request Additional Information” section or your use of this website. This website has security measures in place to help protect against the loss, misuse, or alteration of information under our control. These measures include using a secured internet service when you send information electronically. Despite these measures, the confidentiality of any communication or material transmitted to us via this website by internet or e-mail cannot be guaranteed. At your discretion, you may also contact us at the mailing address or telephone number listed under the “Contact Us” section herein. If you have privacy or data security related questions, please feel free to contact the office identified at the end of this document.

Destruction of data received via electronic forms

Should you submit information on a “Request Additional Information” or “Join Our Team” form using this website; the data therein will not become part of a designated or official record for you. Such data will not be reviewed by a healthcare provider. We will keep the data for up to ninety (90) days and thereafter delete it from our files.

Site Visitor Data

CVH routinely gathers data on website activity, such as how many people visit the site, the pages they visit, where they come from, how long they stay on the site, etc. The data is collected on an aggregate, anonymous basis, which means that no personally identifiable information is associated with the data. This data helps us improve the website for you, including it site content and overall usage. The information is not shared with other organizations for their independent use.


We may disclose information to any person performing audit, legal, operational, or other services for us. We will use information which does not identify the individual for these activities whenever feasible. Personal information may not be disclosed to vendors or contractors We may disclose personal information when required to do so by a subpoena, court order, or search warrant. We may disclose personal information as we deem it appropriate to protect the safety of an individual or for an investigation related to public safety or to report an activity that appears to be in violation of law. We may disclose personal information to protect the security and reliability of this website and to take precautions against liability.

Opt Out

If a user makes a request to receive information through this website by providing their e-mail address (for example, requesting additional information about services offered), a user may make a request to discontinue future contact from CVH. Similarly, if you receive information about a CVH service through e-mail, you may make a request to discontinue receiving similar messages in the future. All materials sent to you by e-mail will contain CVH identifiers.



CVH provides this website to allow its users to view information and communicate with our CVH staff. This resource is not a substitute for the advice of your personal physician or other qualified health care professional. The mention of specific products or services by this website does not constitute or imply a recommendation or endorsement by CVH unless it is specifically stated.


This website may provide links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of other websites. Consult the privacy statement of each website you visit. Links to other websites do not constitute or imply endorsement by CVH of those sites, the information they contain, or any products or services they describe.

Access, Correction and Data Integrity

Although we attempt to ensure the integrity and accurateness of this website, we make no guarantees as to its correctness or accuracy. It is possible that the website could include typographical errors, inaccuracies, or other errors, and that unauthorized additions, deletions, and alterations could be made to the website by third parties. In the event that an inaccuracy arises, please inform us immediately so that it can be corrected.

Revisions, Changes and Updates

We may revise the information provided by this website or change or update the website without notice. CVH may also make improvements and/or changes in products and/or services described in this information or add new features at any time without notice. We encourage you to periodically reread these Terms and Conditions to see if there have been any changes to our policies that may affect you.

Warranty Disclaimer

CVH provides the information on this website. This site and its content and site-related services are provided “as is” with all faults, with no representation or warranties of any kind, expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement, you assume total responsibility and risk for your use of this site, site-related services, and hyperlinked websites. No oral or written information or direction given by CVH, nor its authorized representatives shall create a warranty.

Limitation Of Liability

CVH, its suppliers and other third parties mentioned on this website are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of or relating in any way to this website, site-related services and products, content or information contained within the website and/or any hyperlinked website, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. Your sole remedy for dissatisfaction with the website, site-related services and/or hyperlinked websites is to stop using the site and/or those services. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Except as otherwise indicated, all content on this website, including text, graphics, logos, button icons, photos, images, forms, audio, video, questionnaires, “look and feel” and software, is the property of CVH and/or its licensors and is protected by United States copyright laws. The compilation of all content on this site is the exclusive property of CVH and/or its licensors and is protected by United States copyright laws. Unless specifically authorized in writing by CVH, any use of these materials, or of any materials contributed to this website by entities other than CVH on any other website or networked computer environment for any purpose is prohibited. All rights reserved for all states. Any rights not expressly granted by these terms and conditions or any applicable end-user license agreements are reserved by CVH. The materials provided by this website may be downloaded and/or reprinted for personal use only. Permission to reprint or electronically reproduce any document or graphic in whole or in part for any reason is expressly prohibited, unless prior written consent is obtained from the copyright holder(s).

Trademarks and Service Marks

The names, words, symbols, and graphics representing CVHCare and CVH are the trademarks or registered trademarks of Castro Valley Health, Inc. and protected by trademark laws of the U.S.A. Other proprietary CVH may be designated as such from time to time on this site through use of the TM, SM, or ® symbols. Users of this site are not authorized to make any use of the CVH marks, including, but not limited to, as metatags or in any other fashion which may create a false or misleading impression of affiliation or sponsorship with or by CVH.

Infected or Corrupted Materials

You also understand that the provider cannot and does not guarantee or warrant that files available for downloading through the website will be free of infection or viruses, worms, trojan horses or other code that manifest contaminating or destructive properties. Each user is responsible for implementing sufficient procedures and checkpoints to satisfy his or her particular requirements for accuracy of data input and output, and for maintaining a means external to the website for the reconstruction of any lost data. The provider does not assume any responsibility or risk for your use of the website.

Questions, Complaints and Contacts

If you have any questions about this policy and agreement, including your rights under this document, you can contact CVH by telephone at 1.877.284.2638 or by sending an email message to the Chief Human Resource Officer at Richard.Swartzbaugh@CVHCare.com by U.S. mail at: CVHCare, Attn: Chief Human Resource Officer, 39 Beta Court, San Ramon, California, 94583.